TruB3

Orders & Shipping

ORDERS

You may order TRU Niagen™ from www.trub3.com by clicking on the BUY button at the top of the website.

You may choose from a choice of 3 bottles (ie. 3 months supply for one person) or 6 bottles (ie. 6 months supply for one person).   All bottles ordered will be sent to you in 1 package (ie. 3 months supply will receive 3 bottles in one package and 6 months supply will receive all 6 bottles in one package).

Once you have finalised your order, click on the basket icon in the header in order to check out to pay for your order and enter delivery details.

If you are a first time customer, you will be asked to sign up for an account one time only. 

After you have paid, you will receive an order confirmation via email.

 

ORDER PAYMENTS

Once your order information is confirmed and you are ready to pay, you will be redirected to PayPal for payment processing.   No credit card information is stored by www.trub3.com.

Order payments are currently only processed by PayPal. 

All prices listed in the store are in Hong Kong Dollars and all payments will be processed in Hong Kong Dollars (HKD).  

For your convenience, we have provided a currency converter at the top of the website.  This drop-down menu allows you to change the pricing to a variety of currencies, however, the converted price is for reference only.  We do not guarantee that this will be the final amount your bank will charge you.   The converted price may not reflect the currency exchange rate nor applicable fees that your bank uses at the time of the transaction.

We currently accept payments via PayPal.

 

SHIPPING & DELIVERY

Once your order has been received and payment confirmed, your order will be processed. Orders placed before 5pm Hong Kong time Monday through Thursday (excluding Hong Kong public holidays), will be processed and shipped out within 2 working days.   Any orders placed outside of this time, will be processed on the next working day.

Once your order has been processed and shipped, you will received a confirmation email with shipping details.

We currently ship personal orders to China and will be adding additional territories in Asia shortly. For countries not yet included in the above shipping destinations, please email us at info@trub3.com to enquire about shipping to you.

  

RATES AND ESTIMATED SHIPPING TIMES 

Our shipping destinations, delivery time and charges are:

Area

Countries

Delivery Time

Shipping Charges (HK$)

Asia

China

5 – 7 working days

HK$50

Indonesia, Vietnam 3-5 working days HK$150
Philippines, Thailand, South Korea 3-5 working days HK$115


If your country is not listed above, please email info@trub3.com to enquire. 

 

DUTIES & TAXES

TRUB3 ships orders from Hong Kong.  Deliveries may be subject to import duties and local sales taxes levied by the recipient’s country, or handling fees from the courier.  

As the recipient, you are liable and you must pay the applicable duties, taxes and fees to release your order from Customs on arrival.  Please contact your local Customs authority for more information.

 

RETURNS & EXCHANGES

Returns or exchanges are accepted if you notify us within 5 working days and in the following instances only:

Once processed, we will send you instructions via email. Your items will be exchanged with the correct or new product within 5 working days and delivered to you within 14 days from processing.   Any returned items must be in its original packaging, completely unopened.

To complete your return, we require a receipt or proof of purchase.

You are responsible for shipping the returned products to us in a timely, trackable manner.

We do not accept any returns or exchanges other than the above instances.

 

CHANGES/CANCELLATIONS

We only accept changes to your order or cancellations of your order, if your order has not yet been processed by our warehouse and shipped.  If your order has not been processed and shipped and you wish to change or cancel your order, please email us at info@trub3.com and include your order number, name, email address and reason for change or cancellation.

 

INVENTORY AND STOCK

We try to make each and every item available for all of our customers but in the event that an item is out of stock, you will see a “SOLD OUT” listed.  If you wish to be notified when that item is back in stock, please enter your email in the form provided and we will notify you when the product is back in the store.

In the unfortunate event than a product is sold out before we can confirm that your package is ready to ship, we will email you immediately with options on how to proceed.

 

MISSING ORDERS

If you have not yet received your order, there are several reasons why your shipment might be delayed: 

 

DAMAGED PRODUCTS

Our apologies if your purchase did not arrive as expected.  If your TRU Niagen® products were damaged during delivery, please contact us within 5 days of receiving your products and we will be happy to exchange your item(s).   Simply email info@trub3.com and include your order number, photo of the damaged goods and we will email you instructions on how to proceed.

 

QUESTIONS

If you have any other questions about orders or shipping, you can reach us at info@trub3.com.

For other frequently asked questions about TRU Niagen® please see our FAQ page.

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